Are you getting kicked out when I trying to record or upload a video after scanning a Spokenote QR code? Does it works on your iPad but crashes on your iPhone? Are you using Wi-Fi?  Have you updated your ios?

If things are going sideways, it’s likely due to a setting on your device or a finicky internet connection (don’t worry, we’ve seen it all).

Here’s what might be going on—and how to calm your tech down:

📶 Network Firewalls:
School, work, or extra-paranoid home networks may block cloud-based tools like Spokenote. If your iPad had issues, this might be the culprit.

📱 iPhone Users:

• Switch browsers (Safari, Chrome, etc.).

• Check camera/mic permissions for your browser.

• Try using cellular data instead of Wi-Fi.

• Make sure your iOS is up to date—there was a known bug that messed with video uploads over cellular.

🤖 Android Users:

• Use Chrome or your device’s default browser (avoid in-app QR scanner browsers).

• Go to App Permissions and make sure camera, mic, and file access are allowed for your browser.

• Use mobile data if Wi-Fi isn’t playing nice.

• Try clearing your browser cache—a classic, but effective trick.

Still having trouble? Snap a pic of the QR code and send it to our support team—we’ve got a toolkit full of fixes and we love a good tech mystery. 🛠️🔍